Testimonials

Seth Thomas

After being hassled by a big name jeweler in Portland, who assured me that they could not do what I wanted with a diamond that I already had and would not take responsibility for any damages that occurred while setting the diamond, I went to Richard Gretz for my fiancé's engagement ring. Richard made the ring to the exact specifications that I requested and made a point to tell me that upon completion of the ring, if my fiancé didn't love the ring, we would start from scratch. All the while, he took full responsibility for any complications that came from setting the ring. Richard and his entire staff were so courteous that when it came time for my fiancé to pick a wedding band, I encouraged her to go to Richard. To no surprise, he delivered again and made the ring exactly how my fiancé envisioned. Of course, the warranty for any jewelry made in the shop is outstanding. I will not hesitate to go back to Richard Gretz for any future jewelry requests and would encourage anyone else to do the same.

Callie Torbet

My fiancé and I had a bad experience at Jordan’s Jewelers with not only poor customer service but getting an antique ring resized down. It came back unpolished, rough, and damaged. From the moment we walked in to Richard Gretz we were greeted with smiles and enthusiasm for coming into the store. To our surprise, the lady who does all the appraisals happened to be in today. She examined my ring and gave us more information than was ever given at Jordan’s. She took the time to examine the ring closely and gave us the unfortunate news that it needs lots of repair and a diamond was even going to fall out (things that were not told previously). She saw the damages created by the resizing and both ladies walked us through the process step by step of what needed to be done to make the ring last for years and years. The amount of compassion, knowledge and understanding was far superior than most jewelry stores and we felt very taken care of. I don’t even mind that my ring will be off my hand for 2 weeks because I feel so confident it will be in much better shape than when we left.
Due to this care, I will be getting a custom wedding band consultation with the hopes to build the wedding set of my dreams. Thank you!!

Paula Haglund

My experience with Richard Gretz Goldsmiths Custom Jewelry was a pleasure from the moment I walked in for an initial consultation to the moment I walked out with the finished product. After some disappointing experiences with having my mother’s diamond reset for my wedding ring, I went looking for a jeweler who could help me find just the right design to showcase this beautiful stone. Everyone was so helpful during the initial consultation, and Richard’s talent and experience made it abundantly clear that I had come to the right place. His custom design was the perfect fit for my diamond. Workmanship is top-notch, every person I dealt with was so nice and helpful, and I am just thrilled with my ring!

Austin Kearns

I had an engagement ring custom made and every step of the experience was outstanding! The staff was very kind, knowledgeable, practical, and accommodating, and helped me design a ring that was even better than my original vision. They were on time or early in every step of the process and gave me the opportunity to be very involved the entire time. I got to sit down with Richard and Irene to sketch out the original design, work with Richard to adjust certain angles in the 3d model, discuss multiple wax models with Matthew, and view the stones through a microscope with the appraiser. All-in-all it was an amazing experience for a competitive price and I can't recommend Richard Gretz & crew any more highly!

Joshua Lucas

I brought back some aquamarine gemstones from Brasil, some of my fiancé’s favorite stones. Richard and the team helped me find a nice setting in white gold to set her favorite 5 carat stone to match her ring. She cried when she saw it finished on Christmas done, so I say well done and thank you to Richard and everyone who helped! Would highly recommend this business to anyone looking for quality jewelry and custom projects.

Michael Joos

Amazing experience from start to finish. The team at Gretz Goldsmiths are masters of their craft. I had them design and fabricate an engagement ring, wedding band, and wedding ring for my upcoming wedding. The rings are completely immaculate, flawlessly beautiful, and everything my fiancee and I had dreamed they would look like. Richard and his team truly are the top-notch jewelers in the Benton County area and are second to none. I highly recommend them for any of your fine jewelry needs!

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Debbie Lauer

Beautiful gems and jewelry, excellent customer service! Richard was very helpful with suggesting a setting for my “pink diamond” ring! I’m very happy with my ring!

Claire Wilding

Richard and his team are so professional and very good at what they do. I recently got engaged and they reset my great grandmother's ring into a beautiful setting. It did take about 6 weeks, but it was so worth the wait!

Tavia Mendez

My husband bought my engagement ring from Richard Gretz over a year ago and I'm happy to say it is still stunning. I went in a month ago to have it cleaned - for free - and came away with it looking like new again. I love this ring so much. My husband bought it from Richard without me ever seeing or knowing anything about it, I was so incredibly happy when he gave it to me. It's vintage style, the filigree is amazing, and the cut of the diamond is flawless. The design is so unique.

Terry Alvarez

I have used a few different jewelers in the area for repairs. This shop is hands down the best one. The staff was knowledgeable and helpful and I was pleasantly surprised by the reasonable price of the repair.

Tori Eastman

Richard and his staff are awesome. Great customer service and the best quality of jewelry. I’ve had Richard and Irene help me with a custom piece and I have been gifted 2 other pieces that I just love. Whether you want a custom piece or a quality piece of jewelry, I would highly recommend going into the store.

Tyler Cole

The ring looks so good!!! I came to Richard with a rather short timeline and vague specifications in mind and he and his team were such a pleasure to work with, along with crafting such a beautiful piece. Everything turned out genuinely so far beyond expectations, I was thrilled - and so was my fiancé! I would very highly recommend.